Choose the best answer from the options that follow each question. Your score will be displayed automatically after you complete all questions.

1. What is the best leadership style to use in most situations?
   A. Democratic
   B. Coaching
   C. Flexible based on circumstances
   D. Delegation
   E. None of the above
2. Maria has the skills to do the job but co-workers are complaining that she is slacking off and not carrying her weight. The best response is to:
   A. Clarify standards and expectations of the job
   B. Try her out in a different position
   C. Give her feedback
   D. B. & C.
   E. A. & C.
3. You are working with Sam, a keen new employee who has not done this job before. The best way to help him succeed is:
   A. Let him try things on his own and give him help if he asks for it
   B. Provide coaching to help him learn
   C. Give him lots of direction so he doesn’t make mistakes
   D. Work with him side-by-side.
   E. All of the above
4. You need to change some things in your workplace. This will have impact on the group of people who work with you. The best approach is to introduce these changes is:
   A. Let people know what’s happening and ask them for feedback
   B. Announce the changes in writing and then follow up with a group meeting
   C. Help people understand the problem(s) that changes will help fix
   D. All of the above
   E. None of the above
5. When orienting a new employee to a job, the orientation should end after:
   A. A week or two on the job
   B. A month on the job
   C. The probationary or trial period is completed
   D. When the supervisor decides everything has been covered
   E. None of the above
6. An employee has gone above and beyond the expectations of the job. You would like to recognize him for his effort. The best option is to:
   A. Celebrate his success with the whole team or work group
   B. Take him out to lunch and tell him how much you appreciate his work
   C. Meet with him and discuss what kind of recognition he would appreciate
   D. Give him a nice thank you gift and a letter
   E. None of the above
7. Shari, a long-term employee, has recently been coming in late to work one or two days per week. Co-workers are complaining about this. The best approach is to:
   A. Tell her coworkers that they should go directly to Shari with their concerns
   B. Meet with Shari to tell her she must be on time from now on
   C. Dock her pay on the days she is late
   D. A. & C.
   E. All of the above
8. You have been assigned a new project that you are excited about doing. However, you are not feeling confident that you have all the skills needed to make the project a success. Your best option is to:
   A. Do the best you can and figure it out as you go along
   B. Tell your supervisor or manager that you need assistance
   C. Ask someone who knows the project to be your coach
   D. Do some reading, go online or take a course to give you the skills and confidence
   E. None of the above
9. Workloads are too high in your workplace. You and your workgroup/team are feeling very stressed with this situation. The best option is to:
   A. Take the issue up with management and ask for more staff or less work
   B. Meet as a group, discuss the problem and come up with some solutions
   C. Do as much as you can in a day and go home
   D. Consider taking a course on stress management
   E. All of the above
10. You are interviewing 3 people for a vacant clerical position. None of the candidates have all the skills necessary to do the job competently. Which candidate would you choose:
    A. Mary who has no formal education and says she can do the job based on her related work experience
    B. Jim who has no related experience but lots of enthusiasm to learn to do the job
    C. Jill who has completed a related training program but has no experience
    D. Any of the above as long as you are ready to coach the new employee
    E. None of the above. Re-advertise and find more qualified help.