"This is an easy to follow guide that can assist you in making difficult decisions. This book helped me build my confidence and ability to work through may challenges that I have been faced with." Team Leader "Always Learning"

Here are practical solutions to your stickiest employee performance issues .

This concise up-to-date guide covers more than 60 HR topics, arranged alphabetically for quick reference.

• Dealing with employee “attitude problems"
• Solving problems of lateness and attendance
• Improving motivation
• Creating successful orientation programs
• Managing employee's probationary period
• Conducting reference checks to ensure good hires
• Creating Win-Win approaches to conflict
• Using coaching to improve skills on the job
• Giving constructive critical feedback
• How to give proper verbal and written warnings
• Handling grievances well
• Using progressive disciplinary process for positive results
• Knowing the law & avoiding wrongful dismissals
• Understanding Human Rights regulations
• Conducting performance appraisals

Written for both unionized and non-unionized workplaces.

ISBN 09684430 5 2
218 pages; Soft Cover

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